Privacy Policy

Privacy Policy

Kaiyun (Shanghai) Information Technology Co., Ltd. (hereinafter 'we') recognizes the importance of your personal data. We are committed to protecting your privacy in accordance with applicable laws. This policy explains how we collect, use, store, share, and safeguard your information when you use the Kaiyun official website and related services.

1. Information We Collect

When you register for a Kaiyun account, use our services, or participate in platform activities, we may collect personal details such as your name, contact number, and email address. We also gather non-personal data like device information, IP address, browser type, operation logs, and pages visited to enhance your experience.

2. How We Use Your Information

We use your information to provide, maintain, and improve our services; process your transactions; send service-related updates and marketing communications (with your consent); and for platform operations, data analysis, and risk management.

3. Information Sharing

We do not sell, rent, or improperly disclose your personal data to third parties. In certain cases, we may share necessary information with trusted service providers to assist in delivering our services, subject to strict confidentiality and data protection agreements.

4. Security Measures

We employ industry-leading security technologies and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, due to the nature of the internet, we cannot guarantee absolute security and encourage you to practice caution.

5. Your Choices

You have the right to access, update, or delete your personal information at any time. You can opt out of receiving promotional emails by following the instructions provided in the email. By using our website, you consent to the terms of this Privacy Policy. If you have any questions or concerns, please contact us.

You may access, correct, or delete your personal information at any time through the features available on the Kaiyun platform. For any questions or suggestions regarding this privacy policy, please contact us via the provided channels.